SHIPPING
WHAT ARE THE SHIPPING CONDITIONS?
▪️Free NL shipping. Free worldwide shipping from €200
▪️Orders will be sent within 48 hours
You’ll receive updates about your shipment, including a track & trace number. Please note: import fees may apply if you live outside the EU.
If your country is not listed at checkout, please get in contact with me.
WHAT IF MY ORDER ARRIVES DAMAGED?
Oh no! I do my best to pack everything safely, but if your order arrives damaged, please let me know within 48 hours. Just send a photo and short description via email so we can sort it out together quickly. I want you to be happy with what you receive.
CAN I RETURN MY PURCHASE?
Changed your mind? No problem. You have 14 days to return your order after delivery—no need to explain why. Just send me an email at shop@frank-willems.com, and I’ll make sure your refund is processed within 14 days.
Just a heads-up: the item must be in its original condition, and shipping costs are non-refundable.
| SHIPPING COSTS | PACKAGE SMALL | PACKAGE LARGE | FOR ALL ORDERS OVER € 200 |
|---|---|---|---|
| Albania | € 15 | € 50 | FREE! |
| Argentina | € 15 | € 85 | FREE! |
| Aruba | € 15 | € 90 | FREE! |
| Australia | € 15 | € 80 | FREE! |
| Austria | € 10 | € 10 | FREE! |
| België | € 10 | € 10 | FREE! |
| Bosnia and Herzegovina | € 15 | € 50 | FREE! |
| Brazil | € 15 | € 85 | FREE! |
| Bulgaria | € 10 | € 20 | FREE! |
| Canada | € 15 | € 35 | FREE! |
| China | € 15 | € 65 | FREE! |
| Colombia | € 15 | € 85 | FREE! |
| Croatia | € 10 | € 15 | FREE! |
| Cyprus | € 15 | € 55 | FREE! |
| Czech Republic | € 10 | € 10 | FREE! |
| Denmark | € 10 | € 10 | FREE! |
| Ecuador | € 15 | € 85 | FREE! |
| Estonia | € 10 | € 15 | FREE! |
| Finland | € 10 | € 15 | FREE! |
| France | € 10 | € 10 | FREE! |
| French Guiana | € 15 | € 85 | FREE! |
| Germany | € 10 | € 10 | FREE! |
| Greece | € 10 | € 20 | FREE! |
| Hungary | € 10 | € 15 | FREE! |
| Iceland | € 15 | € 40 | FREE! |
| India | € 15 | € 60 | FREE! |
| Indonesia | € 15 | € 65 | FREE! |
| Ireland | € 10 | € 20 | FREE! |
| Italy | € 10 | € 20 | FREE! |
| Japan | € 15 | € 60 | FREE! |
| Kuwait | € 15 | € 60 | FREE! |
| Latvia | € 10 | € 15 | FREE! |
| Liechtenstein | € 15 | € 40 | FREE! |
| Lithuania | € 10 | € 15 | FREE! |
| Luxembourg | € 10 | € 10 | FREE! |
| Malta | € 15 | € 55 | FREE! |
| Mexico | € 15 | € 65 | FREE! |
| Moldova | € 15 | € 50 | FREE! |
| Montenegro | € 15 | € 50 | FREE! |
| Netherlands | FREE! | FREE! | FREE! |
| North Macedonia | € 15 | € 50 | FREE! |
| Norway | € 15 | € 35 | FREE! |
| Poland | € 10 | € 10 | FREE! |
| Portugal | € 10 | € 15 | FREE! |
| Romania | € 10 | € 15 | FREE! |
| Saudi Arabia | € 15 | € 60 | FREE! |
| Serbia | € 15 | € 60 | FREE! |
| Singapore | € 15 | € 60 | FREE! |
| Slovakia | € 10 | € 15 | FREE! |
| Slovenia | € 10 | € 15 | FREE! |
| Spain | € 10 | € 20 | FREE! |
| Sweden | € 10 | € 20 | FREE! |
| Switzerland | € 15 | € 35 | FREE! |
| Taiwan | € 15 | € 65 | FREE! |
| Tanzania | € 15 | € 90 | FREE! |
| Turkey | € 15 | € 65 | FREE! |
| United Arab Emirates | € 15 | € 60 | FREE! |
| United Kingdom | € 10 | € 15 | FREE! |
| Uruguay | € 15 | € 85 | FREE! |
| USA | € 15 | € 35 | FREE! |
| Vatican | € 15 | € 45 | FREE! |