FREQUENTLY ASKED QUESTIONS
WHO IS FRANK?
Frank Willems is a multidisciplinary creative known for his bold visual style, conceptual art, and innovative collaborations. His work combines street art, design, and storytelling.
More about him: click here
DOES FRANK DO COMMISSIONED WORK?
Absolutely. Frank is open to both private and commercial commissions. Share your idea and I’ll get back to you quickly.
WHERE CAN I SEE FRANK'S WORK IN PERSON?
Frank’s murals and public artworks can be found in various cities across the Netherlands and Europe. Current and upcoming exhibitions and events are listed on the homepage.
Would you like to visit Frank’s studio? That’s possible by appointment – just get in touch!
HOW CAN I CONTACT FRANK?
Phone / Whatsapp: +31 6 46 28 50 50
E-mail: contact@frank-willems.com
WHAT ARE THE SHIPPING CONDITIONS?
▪️Free NL shipping. Free worldwide shipping from €200
▪️Orders will be sent within 48 hours
You’ll receive updates about your shipment, including a track & trace number. Please note: import fees may apply if you live outside the EU.
If your country is not listed at checkout, please get in contact with me.
WHAT IF MY ORDER ARRIVES DAMAGED?
Oh no! I do my best to pack everything safely, but if your order arrives damaged, please let me know within 48 hours. Just send a photo and short description via email so we can sort it out together quickly. I want you to be happy with what you receive.
CAN I RETURN MY PURCHASE?
Changed your mind? No problem. You have 14 days to return your order after delivery—no need to explain why. Just send me an email at shop@frank-willems.com, and I’ll make sure your refund is processed within 14 days.
Just a heads-up: the item must be in its original condition, and shipping costs are non-refundable.
WHAT PAYMENT METHODS ARE AVAILABLE?
At frank-willems.com you can choose from different payment methods:
iDEAL
VVV Gift Card
PayPal
Apple Pay
Klarna
Credit Card
iDEAL in3 (minimum order amount €50)
Bank Transfer
If your preferred payment method is not listed above, please don’t hesitate to get in touch.
WHO OWNS THE RIGHTS OF THE ARTWORK?
Once your payment is complete, the physical artwork is all yours to enjoy! That said, I still keep the rights to reproduce or show it as part of my portfolio or exhibitions.
WHAT HAPPENS WITH MY PERSONAL INFORMATION?
Your privacy matters. I only store the personal details I need to process your order—and never share them with anyone else. Want to check, change or delete your info? Just email me at shop@frank-willems.com.
Your data will be removed no later than 6 months after your account or order is closed (unless I’m legally required to keep it longer).